Refund and Returns Policy

Return & Refund Policy

Last Updated: May 31, 2026

At TUMYARA, customer satisfaction is important to us. We strive to provide high-quality bathroom fittings and accessories. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The product received is damaged during transit.
  • The product received is defective or has a manufacturing defect.
  • You receive an incorrect product different from your order.
  • The product is missing parts or accessories included in the package.

To be eligible for a return:

  • The request must be submitted within 7 days of delivery.
  • The product must be unused and in its original condition.
  • All original packaging, accessories, manuals, and invoices must be retained.
  • Clear photos or videos of the issue may be required for verification.

2. Non-Returnable Items

Returns will not be accepted under the following circumstances:

  • Product damaged due to improper installation.
  • Damage caused by misuse, negligence, or accidents.
  • Normal wear and tear from regular use.
  • Products altered, modified, or repaired by unauthorized persons.
  • Return requests made after the specified return period.
  • Products without original packaging or proof of purchase.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery.
  2. Share your order number and supporting photos/videos.
  3. Our support team will review the request.
  4. If approved, we will arrange a replacement or refund as applicable.

4. Return Process

To initiate a return:

Step 1

Contact our customer support team using the details provided below.

Step 2

Provide:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Return
  • Supporting Images or Videos

Step 3

After verification, return instructions will be provided.

Step 4

Once the returned product is received and inspected, we will notify you regarding approval or rejection of the return.

5. Refund Policy

Approved refunds will be processed under the following conditions:

  • Product is unavailable for replacement.
  • Return request is approved after inspection.
  • Incorrect or damaged product cannot be replaced.

Refunds will be issued to the original payment method whenever possible.

6. Refund Processing Time

After approval:

  • Refund processing may take 5–10 business days.
  • Actual credit timelines may vary depending on your bank, payment provider, or payment gateway.

7. Replacement Policy

Where applicable, TUMYARA may offer a replacement instead of a refund.

Replacement requests are subject to:

  • Product availability
  • Verification of the reported issue
  • Successful return inspection

8. Shipping Charges

For Approved Returns

If the return is due to:

  • Manufacturing defects
  • Wrong product delivery
  • Transit damage

TUMYARA will bear the applicable return shipping costs.

For Other Cases

If the return is approved for reasons not attributable to TUMYARA, shipping charges may be deducted from the refund amount or borne by the customer.

9. Warranty Claims

Products covered under the TUMYARA warranty should be claimed under the applicable warranty terms rather than the return policy.

Warranty coverage is subject to product-specific conditions and exclusions.

10. Cancellation Policy

Before Dispatch

Orders may be canceled before shipment by contacting customer support.

After Dispatch

Orders that have already been shipped cannot be canceled and will be subject to the return process outlined above.

11. Contact Us

For return, replacement, refund, or warranty-related assistance, please contact:

TUMYARA

📞 Phone: +91 84325 28768

📧 Email: Tumyaraebusiness@gmail.com

🌐 Website: TUMYARA Official Website

Customer Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM

By purchasing from TUMYARA, you agree to the terms outlined in this Return & Refund Policy.

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